KEY USE CASES

CRM Platform Embeds Talkama Voice AI in Just 60 Days

A top U.S.-based CRM platform empowers businesses to manage customer relationships, sales pipelines, and communications all in one place. Trusted by thousands of companies, the platform is known for its intuitive design, powerful automation capabilities, and commitment to helping users work smarter. They continuously seek innovative ways to enhance their product suite and deliver greater value to customers.

Lead Capture | Appointment Booking | Customer Support

Overview

A top U.S.-based CRM platform partnered with Talkama to embed white-labeled voice AI into its product suite. Within 60 days, the company launched a fully branded voice automation layer, enabling users to handle over 500K calls per month—without writing code or adding engineering resources.

Problem

The CRM platform’s users—ranging from small businesses to large enterprises—were missing critical calls from leads and customers due to limited staff availability. After-hours inquiries went to voicemail, appointment booking required manual back-and-forth, and customer support queues grew during peak times. Users needed a way to capture every opportunity and provide instant responses, but building a voice solution in-house would require significant engineering resources, months of development time, and ongoing maintenance costs. The platform needed an embeddable solution that felt native to their brand.

Solution

Talkama’s white-labeled voice AI provided the perfect solution. The CRM platform embedded Talkama’s technology directly into their product suite, creating a fully branded voice automation layer that users could activate with minimal setup. In just 60 days from partnership kickoff to launch, the platform went live with voice AI capabilities that seamlessly integrated with their existing CRM features.

Embedding Talkama into our platform was one of the fastest product launches we’ve ever executed. In just 60 days, we delivered enterprise-grade voice automation to our users—completely white-labeled and deeply integrated. Our customers are now capturing leads and booking appointments 24/7 without adding staff.

The voice AI handles lead capture, appointment booking, and customer support calls automatically, routing information directly into the CRM. Users can customize their AI agent’s voice, personality, and knowledge base without touching code. The solution works around the clock, ensuring no call goes unanswered whether it’s midnight, a weekend, or a holiday.

The Results

The embedded Talkama voice AI solution delivered immediate value to the CRM platform and its users:

500K+ Monthly AI-Powered Calls

Users now handle over half a million calls per month through the voice AI layer, capturing leads and serving customers automatically.

60-Day Deployment

From partnership agreement to full launch, the CRM platform deployed enterprise-grade voice automation in just two months—a fraction of the time in-house development would require.

100% White-Labeled Voice Integration

The voice AI solution appears as a native feature of the CRM platform, with completely customized branding, voice, and user experience that matches the platform’s look and feel.

0 Engineering Resources Required

The platform added powerful voice capabilities to their product suite without hiring additional engineers or diverting existing development teams from their roadmaps.

Conclusion

By partnering with Talkama to embed white-labeled voice AI into their platform, this leading U.S. CRM provider delivered transformative value to users in record time. The 60-day deployment, 500K+ monthly calls handled, and zero engineering overhead demonstrate how Talkama enables SaaS platforms to rapidly expand their product capabilities and drive user success.

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Overview

Answer every call. Qualify leads. Book meeting 24/7.

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We manage the end-to-end AI agent lifecycle, ensuring natural conversations, reliable execution, and measurable outcomes—2.5× more appointments, +10% conversions,and 80% reduced costs.