KEY USE CASES

Global BPO Operator Deploys 40+ White-Label AI Agents with Talkama

A leading multinational BPO operator with $230M in revenue delivers outsourced customer support and business process solutions to enterprises across the Americas. They specialize in helping global brands scale customer experience operations efficiently while maintaining service quality and controlling costs.

Customer Support | Appointment Scheduling | Lead Qualification

Overview

A $230M multinational BPO operator partnered with Talkama to modernize voice operations with white-labeled AI agents. In just 60 days, the company deployed 40+ fully branded voice agents across client programs, automating 600K+ calls monthly without adding headcount. This enabled the team to deliver faster, multilingual service while significantly reducing operational overhead.

Problem

The BPO operator faced increasing pressure from enterprise clients to handle growing call volumes while controlling costs and maintaining service quality. Recruiting and training new agents was time-consuming and expensive, particularly for bilingual roles serving US and LATAM markets. High turnover in the contact center industry further compounded the challenge, making it difficult to scale operations efficiently. Clients demanded faster response times and 24/7 availability, but traditional staffing models made this prohibitively expensive.

Solution

Talkama’s white-labeled AI voice agents provided the BPO operator with a turnkey solution to modernize their voice operations. In just 60 days, the company deployed over 40 fully branded AI agents across multiple client programs. These AI agents were customized with each client’s brand voice, trained on their specific knowledge bases, and configured to handle customer support, appointment scheduling, and lead qualification in both English and Spanish.

Talkama allowed us to transform our voice operations in record time. Deploying 40+ AI agents in just 60 days meant we could immediately scale capacity for our enterprise clients without the traditional hiring and training headaches. The ROI has been exceptional.

The AI agents work seamlessly alongside human teams, handling routine inquiries during peak hours and providing 24/7 coverage for after-hours calls. By automating over 600,000 calls monthly, the BPO operator could reallocate human agents to more complex, high-value interactions while maintaining service levels across all client programs.

The Results

The partnership with Talkama delivered transformative results for the BPO operator’s business and their enterprise clients:

600K+ Monthly Calls Handled

AI agents now automate over 600,000 calls per month across client programs, handling routine inquiries, appointment scheduling, and lead qualification without human intervention.

40+ AI Agents Deployed

In just 60 days, the company deployed more than 40 fully branded, white-labeled AI agents customized for different client programs and use cases.

2 Languages Supported

Bilingual AI agents handle calls seamlessly in both English and Spanish, serving diverse customer bases across US and LATAM markets.

0 New Hires Needed

The BPO operator scaled call handling capacity by hundreds of thousands of calls monthly without adding a single new employee, dramatically reducing operational costs.

Conclusion

By partnering with Talkama to deploy white-labeled AI voice agents, this $230M BPO operator successfully modernized their voice operations, scaled capacity for enterprise clients, and reduced operational overhead—all without adding headcount. The 60-day deployment timeline and 600K+ monthly calls automated demonstrate the power of Talkama’s solution to transform contact center operations at scale.

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Overview

Answer every call. Qualify leads. Book meeting 24/7.

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We manage the end-to-end AI agent lifecycle, ensuring natural conversations, reliable execution, and measurable outcomes—2.5× more appointments, +10% conversions,and 80% reduced costs.